An unforgettable career journey

Join Travelier in changing the face of land & sea transportation.

Customer Support Representative

Bangkok, Thailand · Junior/Intermediate

About The Position

SeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC. 

We are hiring for a Customer Support Representative to join our team. This role will report into our Customer Support Manager and will be full time based out of our Bangkok office. 

Responsibilities will include:

  • Assist with administrative and operational tasks, including data entry, documentation, and updating customer records.
  • Handle small priority issues and requests from users of the SeatOS platform, ensuring timely and accurate resolution under the guidance of senior team members.
  • Support the onboarding process for new customers by assisting with data entry and setup tasks, collaborating with other departments to ensure accuracy.
  • Shadow senior customer support staff to learn about the SeatOS platform and customer service procedures.
  • Contribute to maintaining and updating training materials and knowledge base resources to improve customer support efficiency.
  • Participate in team meetings and training sessions to continuously develop knowledge of the SeatOS platform.
  • Assist in responding to customer inquiries via email, chat, and phone, providing support under supervision.

Requirements

  • Fluent in Thai, with very good written and verbal communication in English will be required for this role. 
  • Experience in customer service and support roles is preferred for this role. 
  • Strong analytical and problem-solving skills with the ability to work independently.
  • Ability to multitask on a number of different cases and tasks whilst adhering to the SLAs of the department.
  • A high level of working proficiency with software tools such as Zendesk, Jira, Google Docs is a must.


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Our passion for travel and technology drive our work.
We are creating memorable journeys for travelers around the world.

Join us in transforming ground and sea transportation, the last undigitized sector in travel.

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Our values

TRAVEL FANATICS

We breathe, know and love everything about travel.

FIGURE IT OUT

We use critical thinking, we act, we change, we don’t take no for an answer.

OBSESSED WITH DATA

We use data for everything. Yes, everything.

SUCCEED TOGETHER

Every individual contributes to our larger goal as a group.

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